HB Corporate, who do you want to win the Super Bowl?

  ”J-E-T-S! JETS! JETS! JETS!”
-Julie Gandara, Mission Control

 ”I am cheering for that one guy, on that one team, from that one state. You know that one.”
- Angie Swim, Corporate Communications
 

“I hope the Falcons win it all, I like the fact that they worked their tails off to improve from being one of the worst teams in the League to being the best in their conference.”
- Anthony Maglia, Chief of Staff

“I want the Steelers to win it all because Troy Polamalu’s hair is breathtakingly beautiful, and the man is terrifying.”
-Angelique Simmons, Accounting

“I like the Patriots, because Tom Brady is a hottie, if you are into gorgeous men.”
-Carrie Keown, Accounting

“I just hope it’s not Chicago, because Jay Cutler is a [not cool person].”
-Michael Hughes, Information Technology


“I want the Ravens to win, because even old ladies despise the Ravens!
-Alfonso De La Torre, Mission Control

JOB OPENING–Options Home Care is looking for an Operations Manager in Denver.

Options Home Care Services provides in home care to elderly and disabled clients. We are looking for an Operations Manager, to work at our Headquarters in Denver, that will help us continue to provide excellent services to all of our customers and create a positive working environment for our employees through innovative ideas, quality management, and consistently efficient and effective operations. The successful candidate must be highly professional, business-oriented and a positive contributor to our fast paced work environment, AND be a positive motivator who is “ALL ABOUT THE PEOPLE.”

Essential Duties and Responsibilities:

• Maintaining high visibility of operational tasks and activities and ensuring alignment with company priorities and goals;
• Maintaining consistency of corporate and field priorities and develop corporate/field relationship through ensuring high quality support and service;
• Addressing problems on a daily basis, recognizing issues and reacting quickly, alerting appropriate staff or correcting the problem;
• Coordination with Quality Department to ensure high quality services; 
•  Regular reporting and management of key operational performance metrics to ensure meeting of operational goals; and 
• Management of other special projects as assigned.



Language Skills

• Must have excellent communication skills and be proficient in Microsoft Office (Word, Excel and Outlook).
• Bi-lingual is a plus



Education and/or Experience

• At least 2-3 years management experience
• At least 2 years experience in employee development and goal-setting and evaluation
• A Bachelor’s degree or comparable experience is preferred

If you are interested in a rewarding career with Options Home Care, please send your resume and references to HRresumes@hbmgmt.com, or fax to (303) 428-2083, Attn: HR – Options OM.

One of our HR Reps will be in touch if you meet the qualifications.

Twas the Night Before Payroll

A Holiday Poem by the Options Staff

 

‘Twas the night before Christmas Eve, at the Options house
All of us were busy, even our mouse.
The stockings were hung on the wall with duct tape,
In hopes we’d be granted an early escape.

Operations were stuck, all glum at their desks
While visions of going home relieved all their stress
And Tish in her office and us in the back
were all over-working our brains and picking up slack

 

They called, we served, with great service and flare!

We sent updates, and  IPoCs, and even filed CAIRs!

Our consumers get flustered and even throw fits!

We coordinate with caregivers, and then the pair is a hit!

 

But the field and corp were thinking ahead

All tasks were tended, and emails were read

The calendars were printed, the calls were done

All in good hopes, we could go home and have fun.

 

We all worked together to get things complete,

 so letting us go early would really be neat.

We worked really hard , and await your reply

Even wrote up this poem in a blink of an eye…

 

We approached the ELT, so lively and quick,
we knew in a moment that’d we’d have to be slick
More rapid than eagles their coursers they came,
They whistled, and shouted, and called us by name!

 

“Now Tish! now, Mindy! now, Jen and Fati!
On, Gena! On, Amy! Manda, Lexi and Moni!

To the front of the office! to the exit we came!
Now dash away! Dash away! Dash away dames!

 

Anthony and Jorge sprang to their feet, and to their team gave a whistle,
And away they all flew like the down of a thistle.
and we heard them exclaim, as we drove out of sight,
“Merry Christmas to all, and to all a good-night!”

Michigan Account Sets the Standard

Congratulations to our Michigan team! The team there received recognition from the ownership of one of our locations regarding their excellent floor service

Ilir Marjani said “This is KT standard, nothing less.” Excellent work all around, Team Michigan!

Chatting with Linda Gurule, District Manager of NENM

Raise the Flag (RTF): We hear that you recently took time to brighten the holiday season of some of the more elderly members of the community, how did it go?

Linda Dominguez-Gurule:  There was only one employee who participated, Bernie Dominguez.  Due to confidentiality I was not allowed to share a list of my consumers with the other organization so Bernie, who is an elder herself helped me compile a list of approximately 30 elders, 14 of which were our consumers.

RTF: How did these consumers react?

LDG: They were very grateful, they cried of joy, some of them were surprised that we carried out this tradition and others sang along with us. Some of the elderly had food and drinks for us, some stated that they had never had anyone sing to them, others stated that they had not had Christmas Carolers for approximately 30+ years.

 RTF: How did you decide which consumers to sing to?

LDG: I picked consumers who are homebound.

 RTF: We heard that you guys also bought along holiday care baskets, what was included in these?

LDG: Each person received 3 gifts; a bag filled with mixed nuts, an orange and an apple, a stocking filled with 4 candy canes, an Options pen and an Options magnet, and a box of ribbon candy; an Options brochure and my business card was placed on the box of candy.

Do you have a recent story of a Options caregiver or employee going the extra mile to make one of our consumers smile? Share it here!

Guiding Principles Introduction

Even with our outstanding organizational clarity as embodied in our:

• Goal of Crossing the Chasm (both Options and Kleen-Tech profitably grow to $100M in annual sales by the end of 2013)
• Purpose (The continuous quest for EXCELLENCE in all we do)
• Three primary Objectives (Growth, Prosperity and Excellence); and
•  Very well thought out and detailed 2010 Strategic Plan comprised of our Enterprise, Team and Departmental Initiatives

…we are still regularly confronted with the lack of a clear understanding of who we are, how we got here and how we do things. This lack of understanding is demonstrated periodically by our:

• Operational entities when they seem to get “off – track”, act inconsistently with our reputation, stray from the course, are unable to accomplish their commitments or compromise our service quality;
• Support functions that have new staff members that have trouble “getting up-to-speed” and contributing, or begin to contribute quickly, however their contributions are inconsistent with our standards, priorities, values, ethics, established practices, procedures, systems or methods;
• Leadership Teams, when decisions are inconsistent or unclear and cause re-work, confusion or delay, and allow negativity to creep back into our work environment.

It is with these situations in mind that we set about on a course to discover and document our Guiding Principles.

Guiding Principles are the foundational beliefs that steer us in all circumstances, regardless of changes in our goals, strategies, type of work, management or leadership, key players or turnover of personnel. It’s how we ensure we stay true to who we are as an organization. It’s how our new employees get up-to-speed quickly. Guiding Principles serve as a basis of reasoning and action, a personal code of conduct that leads, shows the way and directs our movements from day-to-day decision-making to service delivery.

Companies that demonstrate the ability to sustain momentum all have established down-to-earth sets of Guiding Principles to help them make decision much better and faster. Only one question needs to be asked of any proposed course of action:

Does this fit our guiding principles?

The following Guiding Principles reflect our collective views on the way we conduct our business and pursue our purpose.

•  We know it’s all about the people.
• We cherish our culture of employee development, dialogue, inclusion and fun.
• We continuously develop our functional teams in a creative and transparent work environment focused on Enterprise results.
• We can be counted on.
• We lead through great questions, great listening, great communication and great facilitation.
• We compete for no other reason and in no other way than by being the best.

A set of Guiding Principles has value and makes you better and faster only when you do the things the principles imply. Over the next 6 months/newsletters, I’ll go into detail on each of these Guiding Principles and provide examples of their positive application.

 You, our employees, remain our Enterprise’s most valuable asset and we thank you for your valuable contributions to our continued success!

Guiding Principle #1: We Know It’s All About The People

In last month’s article I shared our six Guiding Principles, and promised to dedicate my next six From the President articles to talk about each of these in more detail. This month we’ll discuss the first of our six Guiding Principles – We Know It’s All About The People.

As we are confronted with issues, problems, successes, concerns, challenges and opportunities, it is most often our natural reaction to look at every facet of the situation except – the people. For some reason that I can’t explain, it is simply human nature for us to first look at the process, procedure, policy, environment, paperwork, system – to look at the situation from every conceivable angle before, or even if we ever get to, looking at the people. I don’t know why that is, but we would all be better served by remembering and first looking at – our people.

To look at our people in these situations, there are many directions that we can take to determine the impact of our people on the situation, and to specifically figure out which people we need to look at within and outside of our organization. Is it the service delivery employee, the support employee, the supervisor, the customer, the manager, the supplier’s representative, the consumer – all of these are our people and we would be best served to look first at all of these people as we are confronted with these situations and determine the “people group” most directly involved in and responsible for the situation.

Once we identify the people with the highest degree of impact – what it is about these people that is most important to this situation. Is it their alignment with our purpose? Is it their proficiency in terms of training or experience? Is it their schedule or priorities? Is it their personality or tenacity? Is it the specific tasks they’ve been assigned or the frequency of those tasks? Is it their attitude, motivation or their understanding or sharing of our purpose or guiding principles? All of these situations turn out better when we have properly recognized the people and the things about these people that are positively or negatively contributing to the situation.

So, the next time that you are confronted with a situation, be it positive, negative or neutral, take a moment to put the people as your first consideration. Recognize and reward those people for the positive situations and help those responsible for the less than positive situations, because really… It’s All About The People!

 A set of Guiding Principles has value and makes you better and faster only when you do the things the principles imply. Next month I’ll speak to our second guiding principle – We cherish our culture of employee development, dialogue, inclusion and fun.

You, our employees, remain our Enterprise’s most valuable asset and we thank you for your valuable contributions to our continued success!