FRIDAY BINGO!

The Employee Outreach Committee has organized an Enterprise-wide game of Bingo for Friday, April 22. The game will take place throughout the day over e-mail with the winners receiving various gift certificates and other surprise gifts as well.

The Enterprise Employee participating range from all over the Nation, from the Corporate office in Denver, CO, the Kleen-Tech North Carolina office, Options Northeastern, Eastern and Southern New Mexico District Offices, and the Tsay-Tech offices in Washington. The participants received their Bingo cards in the mail and on the day of the game will be receiving e-mails with the number drawings throughout the day.

There will be five types of wins that will earn prizes during the event.

• Bingo:  a row of 5 highlighted squares
  • First three people who get a Bingo win a prize
• Four Corners:  every corner box—total of 4 boxes—is circled
  • First person who gets the Four Corners wins a prize
• X:  simply that, 2 diagonal highlighted rows
  • First person who gets the X wins a prize
• Borders:  surrounding highlighted numbers that border your card
  • First person who gets the Borders wins a prize
• BLACKOUT:  every box on your card is circled
  • First person who gets the BLACKOUT wins a prize

We would like to wish the best of luck to all of our participants. Hope you have a ball!

Options QUEST Retreat

The Options QUEST (Quality, Utilization, Excellence, Support, Team), a team composed of Options Deputy Directors, District Managers, Operations Specialists and Operations Managers, will be gathering together at the Denver Corporate Office on April 14 and 15 in order to meet one another face to face, review this year’s strategic initiatives, and receive updated training to allow them to more effectively and efficiently serve the Enterprise.

When asked about plans for the retreat, HB Management Vice President Jorge Saldana said, “We plan on reviewing our 2011 strategic goal, examining the latest state home care and Medicaid regulations, and discussing how they will affect the way the Enterprise operates.”

“I am very excited to finally meet face to face with my District Managers,” said Operations Specialist Monica Ly, “I work with them over the phone every day so it will be wonderful to finally meet them.”

In addition to training, the QUEST team will also participate in a number of activities aimed at cultivating team chemistry and harmony. In addition to the company sponsored events, team members have also organized a trip to Casa Bonita restaurant in order to get to know their colleagues outside of the standard work environment.

“We are going to be making sure that the Operations Specialists and the District Managers work on building trust and teamwork,” Saldana said, “We think they will have a great time and enjoy finally meeting each other.”

Saldana concluded, “During the retreat we will also work on setting up a time for the Operations Specialists to travel out to the field to better understand the situation on the ground.”

Five Questions with Kleen-Tech’s Jeffery Hetzler

Jeffery Hetzler is Kleen-Tech’s new Colorado Operations Manager. A native of Los Angeles California, Jeffery previously worked for two years at another janitorial services company before joining the Kleen-Tech team in January. Raise the Flag sat down with Jeffery to get to know him better in this installment of Five Questions.

Raise The Flag: Could you describe what your responsibilities include in this job?

Jeffery Hetzler: It’s a combination of staying in contact with all the customers, developing customers, and maintaining contract service to the best of our ability. I am also charged with making sure that all of our employees have what they need and that those needs are taken care of. Lastly, I am here to make this business some money.

RTF: How has the transition been for you?

JH: It’s been really good. The help from all different departments has been fantastic. I have zero complaints and everyone has been extremely helpful.

RTF: What is the biggest difference between this job and your previous one?

JH: The team support out here is far better. I previously worked for another janitorial company, and it was sort of a satellite office. There I did HR tasks like hiring/firing, E-Verifications, and so on. It’s much nicer to have different departments that can help you out.

RTF: Which aspect of this job makes you most excited to come to work each day?

JH: I would have to say the opportunity for growth. To grow this department, to grow the revenue, and also to move up in the company, I see that as a possibility as well.

RTF: It is my understanding that you are a little bit of a Broncos fan, what is your take on the Tim Tebow, Kyle Orton controversy?

JH: Well, I believe that Kyle Orton a great quarterback, but possibly not the one to get you to the Super Bowl, but he can definitely get you to the playoffs, and I’d love to see what Tebow does in the next few years, but right now he is definitely raw and not ready as all around player. He needs to just take some time to develop and grow a little bit more.

Options: Donation Drive for CNM

During the month of December, we began collecting items and cash/financial donations for one of our Options Caregivers from our Central New Mexico District. Our Caregiver’s house burnt down in early November and unfortunately, the family did not have renter’s insurance and her and her family lost everything.

Donation Box

We put out a collection box in the front desk lobby of the Denver Corporate Office to collect items for our Caregiver and her family. We indicated that anything would be a grateful gift. They were in need of everything from A-Z, such as clothes, small household appliances, linens, blankets, towels, dishes, silverware, pots and pans, furniture, and anything else you can find in a home.

Financial Donations

Those who opted to make a voluntary monetary donation did so by giving cash donations, checks or gift cards.

Donations Received

As a follow-up to our Donation Drive for this Caregiver, here at the Denver Corporate Office, we were able to collect 6 large bags of clothing, towels, dinnerware, and other household items for our Caregiver and her family. Additionally, we gave a $175 Visa Gift Card, a $25 Target Gift card and a $50 Walmart gift card for them to use for any additional needs.

The CNM location received the $250 worth of gift cards and contacted our Caregiver to meet with her and the family to present them to her.

Additionally, Jorge, our Vice President of HB Management, drove out to NM with his vehicle loaded down with the donation bags and delivered the donations to the CNM district, which were present to our Caregiver as well.

“This was a great opportunity to reach out to one of our own employees in need, especially during the holiday season, and the overwhelming support from our Enterprise team members is a true testimony to one of our Guiding Principles that states ‘it’s all about the people,” stated Michele, Human Resources Director.
Should you be interested in donating items to this family, please contact our CNM District at 1-866-247-6784.

Kleen-Tech’s Good Samaritans

This January, we had two employees exude the behavior we only hope to experience not only across our Enterprise but in our daily lives. Carlos from our Boulder location and Tom from our Fort Collins location were our two good samaritans, one who returned a lost wallet and the other who saved a man’s life.

The Missing Wallet

Carlos was working his shift when he came across a wallet. Following the standards of our company, he did not touch or move the wallet, instead he found a security officer and informed him of the wallet.

The security officer then found the owner of the wallet. Carlos witnessed the owner’s excitement, who thank Carlos personally and stated that Carlos is the kind of person he wants working in their building and informed the building of Carlos’s integrity.

When asked, why Carlos returned the wallet, he said, “my father always taught honesty and to respect people and to always keep my honesty. Carlos was rewarded by the owner of that wallet for his honesty.

The Life Saved

At our Ft. Collins location, our Kleen-Tech employee Tom noticed a gentleman at the entrance of the building, “lying on the ground propped up on a barrier.”

He described the ill-looking man as very thin, like he was starving and his teeth were chattering. “He looked unhealthy due to the cold and had clearly become very, very sick,” Tom said.

Tom tried asking the man questions; however the man was incoherent, shivering in the cold.  Knowing something wasn’t right, Tom immediately pulled the man into the secure lobby for warmth and called 911. Tom rubbed the man’s arms to keep him warm until the ambulance arrived.

After the event, Tom discussed it with coworkers and his supervisors. “To be good workers, we have to be good people and do the right thing, that is step number one.” He continued, we need to “bend the rules to save a life.”

Tom and Carlos went the extra mile. It is because of Tom’s awareness that a man’s life was saved and because of Carlos that a man retrieved his personal belongings.

Our employees make up who we are and how others view our Enterprise. We want to thank Carlos and Tom for their good deeds and hope that others learn to lend a helping hand.

“The best place to find a helping hand is at the end of your own arm” ~Unknown.

JOB OPENING–HB Management is hiring for a Business Analyst for our Denver offices.

HB Management is looking for an experienced and self motivated Business Analyst to plan, organize, analyze and control a new product line from conceptual stages through product life cycles, and to optimize profit and meet marketing, financial and corporate growth objectives.

Essential Duties and Responsibilities:

• Participates in overall product strategy, research and development requirements, development and manufacturing coordination for new and emerging products(s).
• Develops product plan with input from ELT on the development and rollout of the product line.
• Coordinates technical product development, estimates of potetntial profits and release to production.
• Manages day to day progress of product(s).
• Provides technical expertise and training to other de4partment in support of product development. Conducts marketing analysis to study product feasibility and develop product definitions.
• Collaborates with a wide variety of areas such as Marketing and Business Development, Operations and Finance to develop and provide product definitions responsive to customer ends and market opportunities. • Develops and maintains a prioritized list of customer and market requirements for product(s).
• Coordinates and develops marketing , sales, manufacturing, engineering and financial plans for the product line(s).
• Provides financial and technical justification for product selection, feasibility and definition.
• Prepares product development objectives and schedules for all phases of product development and introduction to market.
• Conducts market research and identifies and tracks market trends in company’s industry.
• Produces competitive analysis material, comparing product with its key competitors.
• Participates in key sales opportunities for the product(s).

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. These requirements listed below are representative to the knowledge, skill education and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Knowledge:

• Must possess proactive verbal and written communication skills, including good, active listening skills.
• Must have marketing analysis, business analysis, and or product development experience
• Project scheduling tool proficiency
• Must be capable of executing details with consistency yet understand the big picture as well.



Education and or Experience:

• Bachelors Degree in a related field.
• 1+ years of market analysis, business analysis or product development experience.
• 1+ years of project management experience a plus.
• PMP certification a plus.

If you are interested in being considered for this position, please send your resume and cover letter to HRresumes@hbmgmt.com Attn: Business Analyst. You can also fax your information to (303) 428-2083 Attn: HR – Business Analyst.

Kleen-Tech’s New Internet Home

We are very pleased to announce Kleen-Tech’s brand NEW interactive website at www.K-TServices.com! Click here to check it out!

Give us your opinion!  Tell us what you think of it in the comments section below!

HB Corporate, who do you want to win the Super Bowl?

  ”J-E-T-S! JETS! JETS! JETS!”
-Julie Gandara, Mission Control

 ”I am cheering for that one guy, on that one team, from that one state. You know that one.”
- Angie Swim, Corporate Communications
 

“I hope the Falcons win it all, I like the fact that they worked their tails off to improve from being one of the worst teams in the League to being the best in their conference.”
- Anthony Maglia, Chief of Staff

“I want the Steelers to win it all because Troy Polamalu’s hair is breathtakingly beautiful, and the man is terrifying.”
-Angelique Simmons, Accounting

“I like the Patriots, because Tom Brady is a hottie, if you are into gorgeous men.”
-Carrie Keown, Accounting

“I just hope it’s not Chicago, because Jay Cutler is a [not cool person].”
-Michael Hughes, Information Technology


“I want the Ravens to win, because even old ladies despise the Ravens!
-Alfonso De La Torre, Mission Control

JOB OPENING–Options Home Care is looking for an Operations Manager in Denver.

Options Home Care Services provides in home care to elderly and disabled clients. We are looking for an Operations Manager, to work at our Headquarters in Denver, that will help us continue to provide excellent services to all of our customers and create a positive working environment for our employees through innovative ideas, quality management, and consistently efficient and effective operations. The successful candidate must be highly professional, business-oriented and a positive contributor to our fast paced work environment, AND be a positive motivator who is “ALL ABOUT THE PEOPLE.”

Essential Duties and Responsibilities:

• Maintaining high visibility of operational tasks and activities and ensuring alignment with company priorities and goals;
• Maintaining consistency of corporate and field priorities and develop corporate/field relationship through ensuring high quality support and service;
• Addressing problems on a daily basis, recognizing issues and reacting quickly, alerting appropriate staff or correcting the problem;
• Coordination with Quality Department to ensure high quality services; 
•  Regular reporting and management of key operational performance metrics to ensure meeting of operational goals; and 
• Management of other special projects as assigned.



Language Skills

• Must have excellent communication skills and be proficient in Microsoft Office (Word, Excel and Outlook).
• Bi-lingual is a plus



Education and/or Experience

• At least 2-3 years management experience
• At least 2 years experience in employee development and goal-setting and evaluation
• A Bachelor’s degree or comparable experience is preferred

If you are interested in a rewarding career with Options Home Care, please send your resume and references to HRresumes@hbmgmt.com, or fax to (303) 428-2083, Attn: HR – Options OM.

One of our HR Reps will be in touch if you meet the qualifications.

Twas the Night Before Payroll

A Holiday Poem by the Options Staff

 

‘Twas the night before Christmas Eve, at the Options house
All of us were busy, even our mouse.
The stockings were hung on the wall with duct tape,
In hopes we’d be granted an early escape.

Operations were stuck, all glum at their desks
While visions of going home relieved all their stress
And Tish in her office and us in the back
were all over-working our brains and picking up slack

 

They called, we served, with great service and flare!

We sent updates, and  IPoCs, and even filed CAIRs!

Our consumers get flustered and even throw fits!

We coordinate with caregivers, and then the pair is a hit!

 

But the field and corp were thinking ahead

All tasks were tended, and emails were read

The calendars were printed, the calls were done

All in good hopes, we could go home and have fun.

 

We all worked together to get things complete,

 so letting us go early would really be neat.

We worked really hard , and await your reply

Even wrote up this poem in a blink of an eye…

 

We approached the ELT, so lively and quick,
we knew in a moment that’d we’d have to be slick
More rapid than eagles their coursers they came,
They whistled, and shouted, and called us by name!

 

“Now Tish! now, Mindy! now, Jen and Fati!
On, Gena! On, Amy! Manda, Lexi and Moni!

To the front of the office! to the exit we came!
Now dash away! Dash away! Dash away dames!

 

Anthony and Jorge sprang to their feet, and to their team gave a whistle,
And away they all flew like the down of a thistle.
and we heard them exclaim, as we drove out of sight,
“Merry Christmas to all, and to all a good-night!”